FAQ

We love to make things simpler and easier, so we’ve compiled a list of frequently asked questions. Hopefully, this will help answer your current questions or concerns. If you still have some questions that we forgot to cover on this page, don’t hesitate to drop us an email at our contact page.

Can I combine shipping on multiple items?

Yes, we are happy to combine shipments. If you are ordering multiple items from a location outside of the U.S., or you prefer expedited shipping, we will only charge one shipping rate.

If I combine multiple orders, will they ship together?

We try our best to ship all of your items together. However, if items are shipped from different warehouses, we are unfortunately unable to combine your shipment.

How long will it take for my item to arrive?

All items are shipped in 1-2 business days. Your shipment can be expected within 3-5 business days.

What countries do you ship to?

We ship to most international locations.

Do you ship to APO/FPO mailboxes?

Yes, this option is available.

How do I track my order and how long will it take?

The actual delivery of your item will depend on the option you selected.

Do you accept bank to bank transfers?

No. We accept PayPal, which allows you to pay via credit card.

How do I make a payment?

You will need to go through the checkout to proceed with payment.

What if my order arrives damaged?

Our products are well-packaged to withstand damage during shipping. However, in the event that damage does occur, please let us know within 7 days of receipt. Any defective units will be replaced without shipping charges.

How do I cancel my order?

Please know that in an endeavor to maintain high levels of customer service, we ship promptly. If you change your mind, you are thus advised to attempt your cancellation as soon as possible after placing your order.

We are unable to cancel orders which have already been shipped. You may return unused, unopened items at your cost.

If you have not received a shipment confirmation email from us, it is likely that your order has not been shipped. Please check your junk mail folder to check that an email from us has not landed there. We will be happy to cancel unshipped orders. Please email us at support@tulamama.com to attempt your cancellation.